Shipping Policy

Effective Date: October 2023

Thank you for choosing Just Paws & Play for your pet care needs. We want to make your shopping experience as smooth and enjoyable as possible. This Shipping Policy outlines the terms and conditions related to the shipping of your orders.

Please note that delivery times to the Europe may also vary, taking approximately 1-2 business weeks due to the distance travelled and customs procedures.

However, we would like to bring to your attention that while we strive to provide accurate estimates, these timeframes are only approximations. Please note that the popularity of our offers can influence delivery times significantly.

In the case of multi-item orders, it's important to be aware that each item may be dispatched from a different international warehouse. This decision is based on which warehouse can provide the items most promptly. Additionally, if an item is in high demand and experiences a temporary backorder, we might opt to send your items in multiple shipments. This approach ensures that your order reaches you as swiftly as possible and minimises any delays

1. Shipping Process:

• As our offers are highly sought after, the expected delivery time to USA & UK may vary from product to product, taking approximately 1 business weeks depending on product availability.

2. Shipping Costs:

• Shipping costs are calculated at checkout and may vary based on your location and selected shipping method. We may offer free shipping promotions from time to time.

2. Tracking Your Order:

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number to monitor the progress of your delivery.

3. Shipment Delays:

• In rare cases, shipment delays may occur due to unforeseen circumstances or carrier issues. We will do our best to notify you of any significant delays.

4. Address Accuracy:

• It is essential to provide accurate shipping information. We are not responsible for orders sent to the incorrect address due to incorrect information provided.

5. Order Modifications:

• Once an order is processed, we cannot guarantee changes. Please review your order carefully before confirming.

6. Lost or Stolen Packages:

• If your package is lost or stolen during transit, please contact us, and we will assist in resolving the issue with the carrier.

7. Returns Due to Shipping Issues:

• If your order is returned to us due to shipping issues, we will contact you to arrange re-shipment or provide a refund, excluding shipping fees.

 

Just Paws & Plays Team 

 

Elizabeth Jewellery Team